FAQ
Ordering & Payment
What payment methods do you accept?
We accept all major credit and debit cards, along with other secure payment options available at checkout.
Is it safe to enter my payment information on your site?
Yes. All payments are processed through secure, encrypted, industry-standard payment processors. We never see or store your full card details.
Can I change or cancel my order after placing it?
If your order hasn't yet been prepared for shipment, we can usually accommodate a change or cancellation. Email info@wellosole.com with your order number as soon as possible.
Do you offer discounts or promo codes?
From time to time, yes. Check the top of our homepage for current offers, or sign up for our email list if available at checkout.
Will I receive an order confirmation?
Yes — you'll get an email confirmation immediately after ordering, followed by a shipping confirmation with tracking once your order ships.
Do you charge sales tax?
Sales tax is calculated at checkout based on your shipping address, in accordance with applicable state and local laws.
Can I order by phone or in person?
Currently, all orders are placed through our website at wellosole.com.
Shipping & Delivery
How long does shipping take?
Orders are processed within 1–3 business days. Once shipped, delivery typically takes 15–30 business days within the United States. You'll receive a tracking link by email as soon as your order ships.
Why does shipping take longer than some other stores?
We work with specialty manufacturing partners to bring you quality, comfortable shoes at a fair price — without the markup of traditional retail warehousing. We think the wait is worth it, and most of our customers agree once their shoes arrive.
Do you ship outside the United States?
Right now, we ship within the United States only.
Do you offer expedited shipping?
Expedited options may be available depending on product availability. Email info@wellosole.com and we'll let you know what's possible for your order.
My tracking shows no movement for several days — is that normal?
Yes, this can happen mid-transit. If it's been several days with no change and you're concerned, email us and we'll look into it.
What happens if my package is lost?
Contact us at info@wellosole.com with your order number, and we'll help track it down or work out next steps.
Do you ship to PO boxes or military (APO/FPO) addresses?
In most cases, yes. If you have concerns about a specific address type, email us before ordering and we'll confirm.
Sizing & Fit
How do I find my correct size?
Each product page includes a size guide showing standard US sizing. Measure your foot length if you're unsure, and compare it against the chart before ordering.
What if I'm between two sizes?
We generally recommend sizing up if you're between sizes, especially for all-day wear or a roomier fit.
Do your shoes run true to size?
Our sizing is standardized to US measurements, though fit can vary slightly by style — always check the specific size guide on each product page.
What if the shoes don't fit once they arrive?
See our Return & Refund Policy for exchange and return options. Getting you into the right fit matters more to us than one sale.
Do you offer wide-fit or narrow-fit options?
Fit options vary by style — check the individual product page for specific fit details, or email us if you're unsure about a particular pair.
How do I measure my foot at home?
Stand on a piece of paper against a wall, mark your longest toe, and measure heel to mark in inches. Compare that number to the size guide on the product page for your best match.
Returns, Exchanges & Refunds
What's your return policy?
We accept returns within 30 days of delivery on unused, unworn items in their original packaging. Full details are on our Return & Refund Policy page.
How do I start a return?
Email info@wellosole.com with your order number and the reason for return, and we'll walk you through the next steps.
How long do refunds take to process?
Once your return is received and approved, refunds are issued within 5–7 business days to your original payment method. Your bank may take a few extra days to post it.
Who pays for return shipping?
Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect due to our error.
Can I exchange for a different size instead of a refund?
Yes — email us with the size you need, and we'll help arrange an exchange where available.
What items are not eligible for return?
Items that have been worn, used, or altered, or are missing original packaging, are not eligible. Clearance or final sale items are also excluded.
Order Tracking & Delivery Issues
How do I track my order?
You'll receive a tracking link by email once your order ships. Allow a few days after receiving it for tracking data to fully populate.
What if my package shows delivered but I never received it?
Check around your delivery location and with others in your household first. If you still can't locate it, email info@wellosole.com with your order number.
What happens if delivery is attempted but no one is available?
Carriers typically attempt delivery more than once. If it fails repeatedly, the package may be returned to us — please make sure your address and contact details are accurate at checkout.
Can I change my delivery address after ordering?
If your order hasn't shipped yet, email us right away and we'll do our best to update it.
Product Care
How do I clean my shoes?
Wipe down uppers with a damp cloth and mild soap as needed. Avoid soaking or machine washing.
How should I store my shoes to make them last?
Allow shoes to air dry away from direct heat after wear, and store in a cool, dry place to help preserve materials and shape.
Will the color or material change over time?
Minor fading or wear is normal with regular use, just like any everyday footwear. Basic care will help extend the life of your pair.
About Wellosole
Where is Wellosole based?
We're a US-focused online footwear brand, built around comfortable, supportive everyday shoes.
Do you have a physical store?
Currently, we operate exclusively online at wellosole.com.
Do you offer wholesale or bulk ordering?
For wholesale or bulk inquiries, email us directly at info@wellosole.com and we'll follow up with details.
Contact
How can I get in touch with Wellosole?
Email us anytime at info@wellosole.com — we're happy to help with sizing questions, order issues, or anything else.
What are your response times?
We aim to respond to all inquiries within 1–2 business days.